If you think it's expensive to hire a professional, wait until you hire an amatuer.

 

We Speak Geek So You Don’t Have To.

We believe you should be treated with respect by your service company – even if you don’t know the difference between IDE and SATA. It’s really as simple as that. We will give you all the information you need, but we’ll also make sure you understand it. So many of our customers feed us the line, “I’m computer stupid.” That’s not true. If you’re reading this website, you are doing well enough – and for everything else, give one of us a call. We’re happy to handle the technical details so you can get back on your feet.

We provide good service at a fair price.

Okay, this one is a big deal. Raise your hand if you’ve ever gone to a computer shop and been charged more than 50% of the value of the machine. How about being hit with hidden fees, like a Windows installed for $129.99 that includes everything – except for saving your data. Suddenly, you’re hit with an extra charge out of nowhere.

This is a tactic that frankly needs to go away. We don’t believe in hidden fees.

We solve problems – and then we try to keep them from happening again.

We aren’t so delusional as to think that you actually like calling us with your problems. Who does? Just because you like your mechanic, it doesn’t mean you want to see him every week. While we can’t keep your system out of the shop entirely, you have our word that we will do everything in our power to keep your system as problem-free as possible. Some shops operate on the theory that fixing something too well costs them business opportunities. We believe that a happy customer spreads the word, so that is what we set out to create.

Questions and Answers.

This is what you should ask our competition, but we’ll answer them too.

1. Are there any hidden costs?

No. The price is what we quote you to fix the problem once we are able to identify it. If the problem changes, we’ll call you.

2. What happens if you find something else than what I brought it in for?

If it’s minor, we’ll continue with the work and won’t charge. If it’s a major change from what you brought it in for, we’ll give you a call to authorize further work and let you know what your options are.

3. Are your parts new or used?

The vast majority of our parts are new from the factory. On the occasions when we either cannot find new components or have a good-conditioned used component available, we take pains to clearly communicate that to you and help you make an informed choice.

4. How long will the job take?

It depends on your problem and our workload, but the typical turn-around time is a matter of days. Some systems are even ready the same day for minor issues.

5. Is this the best option for my specific needs?

It’s your computer, so ultimately it’s your call, but we’ll present you with what we think are the best and most cost-effective ways to meet your goals. If there’s a better way to do what you want done for less, we’ll let you know. It’s more important to us that the customer be happy with our service.

In short, the real Unitek difference is how we see our customers. We encourage you to shop around and take a good look at the competition. Ask your current service provider these questions and see what the answers are.

We’d love to help you with your computer – so give us a call today.

Contact Us Today